The On-fan favorite re-engineered with 44% recycled content, improved fit and even more comfort than ever before.
Why our Adventure Experts love the On Cloud 5:
These are the shoes you want for walking around the neighborhood, traveling or if you get in thousands of steps at work daily. When you wear a pair of On Cloud running shoes, they really feel like you are walking on clouds. On's CloudTec® cushioning in Zero Gravity foam makes this feeling possible. The spaces you see in the soles of On Running shoes is this technology in action with every step you take. The light weight construction allows for a supportive cushioned ride without feeling hefty. The speed lacing feature makes On Clouds the easiest shoe out there to slip on and off before and after a busy day. Don't worry during that busy day, speed lacing locks you in. The speed board on the bottom of On Clouds allows for better traction in slick conditions as the water moves through the center of the sole and out the sides through the CloudTec® cushioning.
Can I return an item that I bought at another retailer if The Backpacker carries the exact same item?
No, we cannot process returns or exchanges purchased from other retailers or websites even if we carry their products.
Do I need a receipt to return or exchange items?
Yes. All returns and exchanges must be accompanied by a receipt from The Backpacker.
If my order does not fit as expected or I change my mind, can I return it for free?
Absolutely! If you find that your order does not match the description or you simply change your mind, you can return your order for free using the UPS return label or in-store up to 100 days after you’ve received your product.
Can I return or exchange gently worn/used items?
No. Items can only be returned in the following condition:
Unworn
Unwashed
Same condition as purchased
In original packaging
With all original vendor tags
This includes defective merchandise.
Used merchandise can not be returned without written approval from a team member of The Backpacker.
What should I do in the event of a broken product?
If you receive a product that is defective or in an undesirable condition, please return the item within 100 days and let us know whether you would like an exchange or refund. Please notify us in advance so we will know to anticipate the item if it doesn't reach us within the 100 day limit.
How do I return my web order?
Repackage your items including your packing slip with the reason for the return.
Select whether you want a refund, store credit, or exchange.
Attach the provided return label to the outside of your package.
Drop off your item(s) at your local freight delivery access point (UPS store).
If you did not receive a return label with your order or you need a replacement, email us ar customerservice@backpackeroutdoors.com or message using our Live Chat option available from 8:30am-4pm (cst).
Check your email for confirmation of the refund / credit / shipping of the exchange.
Web orders returned to our retail stores outside of Web Team business hours, Monday through Friday 9am - 4pm CST, will be processed on the next business day.
How long does it take for returns to be processed?
Please allow up to 10-14 business days for returns to be processed.
Description
The On-fan favorite re-engineered with 44% recycled content, improved fit and even more comfort than ever before.
Why our Adventure Experts love the On Cloud 5:
These are the shoes you want for walking around the neighborhood, traveling or if you get in thousands of steps at work daily. When you wear a pair of On Cloud running shoes, they really feel like you are walking on clouds. On's CloudTec® cushioning in Zero Gravity foam makes this feeling possible. The spaces you see in the soles of On Running shoes is this technology in action with every step you take. The light weight construction allows for a supportive cushioned ride without feeling hefty. The speed lacing feature makes On Clouds the easiest shoe out there to slip on and off before and after a busy day. Don't worry during that busy day, speed lacing locks you in. The speed board on the bottom of On Clouds allows for better traction in slick conditions as the water moves through the center of the sole and out the sides through the CloudTec® cushioning.
Can I return an item that I bought at another retailer if The Backpacker carries the exact same item?
No, we cannot process returns or exchanges purchased from other retailers or websites even if we carry their products.
Do I need a receipt to return or exchange items?
Yes. All returns and exchanges must be accompanied by a receipt from The Backpacker.
If my order does not fit as expected or I change my mind, can I return it for free?
Absolutely! If you find that your order does not match the description or you simply change your mind, you can return your order for free using the UPS return label or in-store up to 100 days after you’ve received your product.
Can I return or exchange gently worn/used items?
No. Items can only be returned in the following condition:
Unworn
Unwashed
Same condition as purchased
In original packaging
With all original vendor tags
This includes defective merchandise.
Used merchandise can not be returned without written approval from a team member of The Backpacker.
What should I do in the event of a broken product?
If you receive a product that is defective or in an undesirable condition, please return the item within 100 days and let us know whether you would like an exchange or refund. Please notify us in advance so we will know to anticipate the item if it doesn't reach us within the 100 day limit.
How do I return my web order?
Repackage your items including your packing slip with the reason for the return.
Select whether you want a refund, store credit, or exchange.
Attach the provided return label to the outside of your package.
Drop off your item(s) at your local freight delivery access point (UPS store).
If you did not receive a return label with your order or you need a replacement, email us ar customerservice@backpackeroutdoors.com or message using our Live Chat option available from 8:30am-4pm (cst).
Check your email for confirmation of the refund / credit / shipping of the exchange.
Web orders returned to our retail stores outside of Web Team business hours, Monday through Friday 9am - 4pm CST, will be processed on the next business day.
How long does it take for returns to be processed?
Please allow up to 10-14 business days for returns to be processed.
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