The Backpacker Shipping & Returns Policy

The Backpacker has been in business for over 40 years. All processing transactions are processed over a secure connection.  We do not share any personal information. Your personal details are kept confidential and only used to process and ship your order. If you have any questions, please call us toll free at 800-414-4685.

Product Purchases

The Backpacker strives to provide the most accurate product information as possible, however, on occasion, we may use a stock photo or alternate color photo that does not exactly match the product. We will ship out the item that is being represented in the title, description, and additional specifications. Please be sure to read the product description and details when making your purchase. The Backpacker will not refund any product that was accurately described online.

Pricing

The Backpacker reserves the right to change prices at any time. If a product price is changed during the processing of an order, no refunds or additional charges will be applied nor refunded for the difference in pricing.

Shipping and Delivery

Shipping and Delivery is charged on all website transactions for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Deliveries occur only on weekdays, usually using USPS or UPS. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (CST). Orders you place with The Backpacker late on Friday/Saturday/Sunday will not be processed and shipped until Monday.

Free Shipping  on most orders over $89.00* and Free No Hassle Returns. (Standard Ground)

Additional charges may be added to orders with Priority, Overnight and returned orders that are re-shipped if your order is not delivered sucessfully.

We ship only to the continental USA (we do not ship to AK, HI, PR, GU, Canada or any other international location). 


*Additional Shipping Charges not included in Free Shipping:

-Products that require additional shipping charges such as large orders, heavy or oversize products, etc.

-Next Day, Two Day, or Three Day Delivery shipping is always available at an additional charge.

-Free shipping offer excludes all Hobie products.  Hobie accessories have an individual minimum shipping rate of $5.

-Free shipping offer excludes kayaks, large coolers/ice chests, paddleboards and paddles.

-Free "In Store Pickup" is available for the Baton Rouge and Lafayette, Louisiana area, in our retail store locations.

Returns and Replacements

We want you to be completely happy with your order from The Backpacker, so we offer No Hassle Returns. If for any reason you are not satisfied with your order, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags. Items must also be in the same condition as when it was received. We include a return label with every order, so just apply the label to your shipment and it will get back to us at no cost to you.  Merchandise must be returned within 30 days of receipt of merchandise. Please allow 10-14 days for processing of the return. 

Remember to:

1) Include your packing slip with reason for the return

2) Select whether you want a refund, store credit, or exchange

3) Check your email for confirmation of the refund/credit/or shipping of the exchange.

If you have any questions, contact us toll free at 800-414-4685.