The Backpacker's Shipping FAQs
Free Shipping on most orders over $89.00* and Free No Hassle Returns. (Standard Ground)
We ship your order to you free of charge on orders over $89.00, with the exception of large, heavy/oversized products that will require additional fees, and custom orders. Large, heavy or oversized items may include kayaks, paddleboards, ice chests, and paddles, and the shipping exception will be noted in the description.
Free No Hassle Returns!
If you need to return something to us, we include a return label with every order. Just apply the label to your shipment and it will get back to us at no cost to you.
We carry a huge selection of products, and chances are if you purchased it on our website, it is in stock and will ship to you within 24 hours! All deliveries are based on business days only, Monday through Friday, excluding holidays and weekends. If there is a problem with your order or payment, we will email you at the contact email provided. If after 10 days you have not responded to us, your order will be cancelled. Our Customer Service Hours are 9:00am - 4: 00 pm CST, and you can always reach an expert during our open hours at 1-800-414-4685.
*Additional Shipping Charges not included in Free Shipping:
-Large orders, heavy or oversize products require additional shipping charges.
-3 Day, 2 Day and Next Day Delivery Shipping always available at an additional charge
-Due to current fluctuations of gas prices there is a possibility of a fuel surcharge fee.
-Free shipping offer excludes all Hobie products. Hobie accessories have an individual minimum shipping rate of $5.